PRIVACY NOTICE

 

 

Thank you for visiting our website (www.honcarservice.co.uk) and for your interest in our company and our services. To ensure that you feel safe when visiting our website, we take the protection of your personal data and its confidential treatment very seriously. We process your personal data in line with this Privacy Policy and in accordance with the UK`s Data Protection Act (DPA) and the General Data Protection Regulation (GDPR).

The following information provides a simple overview of what happens to your personal data when you visit our website.

The Controller

Who is responsible for data collection on this website? The responsible party for data processing on this website is:

 

Hon Car Service Ltd 

79 Captains Place, Southampton, England, SO14 3TF

 

www.honcarservice.co.uk

hon@honcarservice.co.uk

+44 23 8039 2879

 

Opening hours:

Monday-Friday: 8am to 6pm

Saturday:            Closed

Sunday:              Closed

 

How do we collect your data?

On the one hand, your data is collected when you provide it to us. =Other data is collected automatically by our IT systems when you visit the website. This is mainly technical data (e.g., internet browser, operating system or time of page access). This data is collected automatically as soon as you enter our website.

 

What do we use your data for?

Some of the data is collected in order to ensure error-free provision of the website. Other data may be used to analyse your user behaviour in order to optimise our website. We use the data that you provide to us specifically, for example in the contact form, to process your respective request.

 

Why may we process your data?

The basis for data processing is Art. 6 (1) lit. b GDPR, which permits the processing of data for the fulfilment of a contract or pre-contractual measures. The legal basis for the optimisation of the website results from Art. 6 para. 1 lit. f GDPR. If you give us consent, the legal basis is Article 6 (1) sentence 1 lit. a GDPR.

 

What rights do you have regarding your data?

You have the right to receive information about the origin, recipient and purpose of your stored personal data free of charge at any time. If you have given your consent to the use of data, you can revoke this consent at any time. You also have a right to demand the correction, blocking or deletion of this data.

You have the right to have data that we process automatically on the basis of your consent or in fulfilment of a contract handed over to you or to a third party in a common, machine-readable format. If you request the direct transfer of the data to another controller, this will only be done insofar as it is technically feasible.

In the event of violations of data protection law, you also have the right to lodge a complaint with a data protection supervisory authority. The Information Commissioner’s Office (ICO) in the UK is the for us relevant authority in matters of data protection. We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

For further information, for information and revocation of consent to data processing, please contact: hon@honcarservice.co.uk

SSL or TLS encryption

For security reasons and to protect the transmission of confidential content, such as orders or enquiries that you send to us as the site operator, this site uses SSL or TLS encryption. You can recognise an encrypted connection by the fact that the address line of the browser changes from "http://" to "https://" and by the lock symbol in your browser line. If SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.

 

Information in the context of the use of the website

In principle, it is possible to use the Hon Car Service website without providing personal data. When a page of our website is accessed and each time a file is retrieved, access data about this process is stored in a log file. The corresponding log file contains: Your IP address, the page from which the file was requested, the name of the file, the date and time of the request, the amount of data transferred, the access status (file transferred, file not found, etc.), a description of the type of operating system and web browser used. The stored data does not allow any conclusions to be drawn about your identity and is evaluated exclusively for statistical purposes.

 

The collection and processing of this data is carried out in order to enable the use of the website at all, on the basis of Art. 6 para. 1 p. 1 f) GDPR, whereby our legitimate interest is the provision of our website. Incidentally, we store this aforementioned data, including the IP addresses, only in anonymised form and use it only in this anonymised form to analyse the use of the offer and the further development and optimisation of our website in your interest, also on the basis of Art. 6 para. 1 p. 1 f) GDPR. Our legitimate interest is the ongoing improvement of our online offer in order to provide you with the greatest possible user comfort.

 

Cookies

Some of the Internet pages use so-called cookies. Cookies do not damage your computer and do not contain viruses. Cookies serve to make our offer more user-friendly, effective and secure. Cookies are small text files that are stored on your computer and saved by your browser. Most of the cookies we use are so-called "session cookies". They are automatically deleted at the end of your visit. Other cookies, so-called "persistent cookies", remain stored on your end device until you delete them. These cookies enable us to recognise your browser on your next visit. You can set your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or in general and activate the automatic deletion of cookies when closing the browser. If cookies are deactivated, the functionality of this website may be limited. Cookies that are required to carry out the electronic communication process or to provide certain functions that you have requested are stored on the basis of Art. 6 para. 1 lit. f GDPR.  For further information on the cookies, we use please refer to our Cookie Policy.

 

Contacting Us

If you contact us and send us general enquiries the contact details you provide, will be stored and used by us to fulfil the purpose associated with the transmission, e.g., to process your enquiry or in the event of follow-up questions.

The basis for this storage and use of your personal data is your consent in accordance with Art. 6 Para. 1 S. 1 a) GDPR, which you give us separately before sending your request. Insofar as you provide us with your personal data for the purpose of responding to your questions, the entry of personal data is required within the meaning of Art. 13 (2) e) GDPR. Without this information, we cannot process your request.

You have the right to revoke your consent to the data processing described above at any time with effect for the future. In this case, we will no longer process your data. Your personal data will be deleted even without your revocation in any case if we have processed your request or if the storage is inadmissible for other legal reasons.

Service booking online and registration 

For our appointment bookings and registration, we obtain your Name, E-mail, Phone Number, Address, Pick Up Address, Registration number (number plate), Payment data. The data you provide us with will also only be used for the purpose of your contact, bookings, or registration.

 

The legal basis for processing your data when booking an appointment is Art. 6 Para. 1 lit. b) GDPR in preparation for a contract. If you register, the legal basis for the processing of your personal data in the electronic processing of your data is Art. 6 para. 1 lit. b) GDPR.

 

The data collected in this respect will be deleted as soon as processing is no longer necessary, or you revoke your consent. However, we must also observe retention periods under tax and commercial law.

 

Processing of personal data when using the offered services

Personal data will be collected, processed or used ("used") in connection with the services offered. This is always done in compliance with the provisions of the DPA and the GDPR. Insofar as we use your personal data for a purpose that requires your consent according to the legal provisions, we will always ask for your express consent.

 

Administration, financial accounting, office organisation, contact management

We process data in the context of administrative tasks as well as organisation of our operations, financial accounting and compliance with legal obligations, such as archiving. In this regard, we process the same data that we process in the course of providing our contractual services. The processing bases are Article 6 (1) (c) GDPR, Article 6 (1) (f) GDPR. Customers, interested parties, business partners and website visitors are affected by the processing. The purpose and our interest in the processing lies in the administration, financial accounting, office organisation, archiving of data, i.e., tasks that serve the maintenance of our business activities, performance of our tasks and provision of our services. The deletion of data with regard to contractual services and contractual communication corresponds to the data mentioned in these processing activities.

 

In this context, we disclose or transfer data to the tax authorities, consultants, such as tax advisors or auditors, as well as other fee offices and payment service providers.

 

Furthermore, based on our business interests, we store information on suppliers, event organisers and other business partners, e.g., for the purpose of contacting them at a later date. This data, most of which is company-related, is generally stored permanently.

 

Will you transfer data from me to countries outside the UK?

We do not plan to do so.

 

How long will you store my data?

Your data will be stored until we have finally processed your request and existing legal retention periods have expired.

 

Do I have to provide my data?

In order for you to use our website or for us to be able to process your request, it is necessary for you to provide us with personal data. For a (planned) conclusion and implementation of the contract with you, the provision of data is absolutely necessary and also required by law. If you do not provide us with your personal data, we will not be able to conclude a contract with you.

 

Automated decision-making / profiling

Automated decision-making / profiling does not take place.

 

Transfer of personal data

Hon Car Service will not sell, rent or otherwise transfer your personal data to third parties. We will transfer your data to third parties if you have consented to this in accordance with Art. 6 para. 1 p. 1 a) GDPR, or in the following cases:

 

Contractors: Hon Car Service may engage other companies and individuals in certain cases to fulfil its obligations to its customers on its behalf. This may involve sharing your data with these third parties in order to provide products or services to you. Examples include customer service, payment data processing and marketing support. In these cases, data is transferred to such service providers and contractors (such as payment service providers, advertising providers, technical service providers) for the purpose of fulfilling the contract in accordance with Art. 6 para. 1 p. 1 b) GDPR.

 

It goes without saying that Hon Car Service ensures that the respective service provider guarantees data security before passing on personal data. Hon Car Service will therefore only commission companies that can guarantee secure and proper data processing based on their qualifications and their technical and organisational capabilities.

 

Market Research

All your data collected on the Hon Car Service website for the purpose of market research will be used exclusively for Hon Car Service internal purposes and will not be passed on to third parties. They will be deleted when their knowledge is no longer necessary for market research.

 

Data processing due to legal requirements / protection against misuse / rights of third parties

Hon Car Service is entitled to process your personal data insofar as this is necessary to fulfil legal obligations. For this purpose, Hon Car Service may transfer this data in particular to authorities, law enforcement agencies and courts. In this case, the transfer of your data is required by Art. 6 para. 1 p. 1 c) GDPR for compliance with a legal obligation to which we are subject. Hon Car Service is further entitled to process personal data if and to the extent necessary to detect or prevent misuse of this website or to enforce claims of Hon Car Service, its employees or users, whereby the data processing in these cases is necessary to protect these aforementioned legitimate interests of Hon Car Service pursuant to Art. 6 para. 1 p. 1 f) GDPR. 

 

Your personal data will not be transferred to countries outside the EU, with the exception of the transfer of information generated by the cookie.

 

Direct marketing in the context of a customer relationship

We use the data you provide to fulfil and process our contract and to respond to your enquiries in accordance with Art. 6 para. 1 p. 1 b) GDPR or on the basis of your consent in accordance with Art. 6 para. 1 p. 1 a) GDPR. Insofar as you have also given us separate consent to process your data for consulting, quotation and advertising purposes, Hon Car Service is entitled to contact you for these purposes via the communication channels you have ticked in this consent.

 

When you send a data subject access request 

The legal basis for the processing of your personal data in the context of handling your data subject access request is our legal obligation and the legal basis for the subsequent documentation of the data subject access request is both our legitimate interest and our legal obligation. 

 

The purpose of processing your personal data in the context of processing data when you send a data subject access request is to respond to your request. The subsequent documentation of the data subject access request serves to fulfil the legally required accountability.

 

Your personal data will be deleted as soon as they are no longer required to achieve the purpose for which they were collected. In the case of the processing of a data subject access request, this is three years after the end of the respective process. 

 

You have the possibility at any time to object to the processing of your personal data in the context of the processing of a data subject access request for the future. In this case, however, we will not be able to further process your request. The documentation of the legally compliant processing of the respective data subject access request is mandatory. Consequently, there is no possibility for you to object.

 

Legal defence and enforcement of our rights

The legal basis for the processing of your personal data in the context of legal defence and enforcement of our rights is our legitimate interest. 

 

The purpose of processing your personal data in the context of legal defence and enforcement of our rights is the defence against unjustified claims and the legal enforcement and assertion of claims and rights. Your personal data will be deleted as soon as they are no longer necessary to achieve the purpose for which they were collected.

 

The processing of your personal data in the context of legal defence and enforcement is mandatory for legal defence and enforcement of our rights. Consequently, there is no possibility for you to object.

 

SSL encryption

To protect the security of your data during transmission, we use state-of-the-art encryption procedures (e.g., SSL) via HTTPS.

 

General technical organizational measures

Hon Car Service has taken a variety of security measures to protect personal information to an appropriate extent and adequately. All information held by Hon Car Service is protected by physical, technical, and procedural measures that limit access to the information to specifically authorised persons in accordance with this Privacy Policy.

 

The Hon Car Service website is behind a software firewall to prevent access from other networks connected to the Internet. In addition, only employees who need the information to perform a specific job are granted access to personally identifiable information. These employees are trained in security and privacy practices and treat your information confidentially.

 

Secure transfer of your data.

In order to best protect the data, we store against accidental or intentional manipulation, loss, destruction or access by unauthorized persons, we use appropriate technical and organizational security measures. The security levels are continuously reviewed in cooperation with security experts and adapted to new security standards.

 

The exchange of data to and from our website is always encrypted. We offer HTTPS as the transmission protocol for our website, in each case using the current encryption protocols.

 

In addition, we offer our users content encryption as part of the contact forms and for applications. The decryption of this data is only possible for us. In addition, there is the option of using alternative communication channels (e.g., the postal service).

 

Wix

We use the services of the homepage provider Wix.com Ltd, Namal 40, 6350671 Tel Aviv, Israel. Hereinafter referred to as "wix.com". The registered office in Europe: Wix.com Luxembourg S.a.r.l., 5 Rue Guillaume Kroll, L - 1882 Luxembourg. Wix.com collects two types of data: personal data (which can be used to uniquely identify an individual) and non-personal data (which is not used for identification purposes). Wix.com collects such information about our users and visitors, as well as users of users and others who provide it to us. Wix.com may also collect, solely for and in the interest of our users, similar data related to visitors and users of our users' web sites or services. Wix.com collects and uses data to provide our services and make them better and safer, as well as to contact our visitors, users and job applicants, and to comply with legal requirements applicable to Wix.com.

 

Wix.com may store and process personal data in the United States, Europe, Israel or other jurisdictions - either itself or through our affiliated companies and service providers. The data storage providers with whom Wix.com works are contractually obligated to protect your data. Wix.com may also collect, process and store such data in other locations, including the United States.

 

Wix may collect and process data about our users. We do so solely on behalf of and at the direction of our users. Our users are solely responsible for their users of users data, including for its legality, security and integrity. Wix has no direct relationship with users of users.

 

We may share the data of our visitors, users and their users of users with various third parties, including certain service providers, law enforcement agencies and application developers. In doing so, the data may only be shared in accordance with this policy. 

 

Data Breaches/Notification

Databases or data sets that include Personal Data may be breached inadvertently or through wrongful intrusion. Upon becoming aware of a data breach, Hon Car Service will notify all affected individuals whose Personal Data may have been compromised, and the notice will be accompanied by a description of action being taken to reconcile any damage as a result of the data breach. Notices will be provided as expeditiously as possible after which the breach was discovered.

 

Confirmation of Confidentiality

All company employees must maintain the confidentiality of Personal Data as well as company proprietary data to which they may have access and understand that that such Personal Data is to be restricted to only those with a business need to know. Employees with ongoing access to such data will sign acknowledgement reminders annually attesting to their understanding of this company requirement.

 

Scope of this privacy policy

This privacy policy only applies to the content on the Hon Car Service websites and the data processing on the servers we use. It does not cover such content and websites of third parties to which our offer merely links. The processing of your personal data via such websites is carried out by the respective provider of the website without us having any influence on this processing. For information on the handling and protection of your personal data on these websites, please refer to the privacy policy of the respective website.

 

Changes to this privacy policy

Hon Car Service will review and revise this privacy policy from time to time as appropriate, for example, due to new technical developments or changes in case law or in our business operations. Therefore, we recommend that you review this Privacy Policy from time to time to ensure that you are aware of how Hon Car Service collects, processes and uses data.

 

Further Information

If you have any questions regarding our privacy policy, please contact us at hon@honcarservice.co.uk.

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